HP Color LaserJet Enterprise MFP M680 Series — Clear jams in the document feeder

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Control panel walkaround
  • HP Color LaserJet MFP M680 control panel
  • Control panel poster
Guides
  • Control Panel Guide
  • User Guide
HP Color LaserJet MFP M680 CSR parts
  • Staple cartridge
Load the paper trays
  • Load Tray 1
  • Load Tray 2 and the 500-sheet trays
  • Load the 1500-sheet high-capacity input tray
Maintenance and jam clearing
  • Clear jams in Tray 1
  • Clear jams from Tray 2 other 500-sheet trays
  • Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door
  • Clear jams in the lower-right door
  • Clear jams in the right door and the fuser area
  • Clear jams in the output bin
  • Clear jams in the document feeder
  • Clear jams from under the top cover
  • Clear paper jams in the stapling mailbox accessory
  • Clear staple jams in the stapling mailbox accessory
  • Clean the scanner and white backing (MFP M680)
  • Clean the document feeder pickup rollers and separation pad (MFP M680)
Product views - HP Color LaserJet MFP M680
  • Product front view
  • Product back view
  • Formatter view
Quick Sets
  • Use a Quick Set
Save to SharePoint® (MFP M680z)
  • Use Save to SharePoint®
Shared CSR parts
  • Toner cartridges
  • Toner collection unit (TCU)
  • Intermediate transfer belt (ITBU)
Standard scan/send features
  • Send a scanned document to one or more email addresses
  • Send a scanned document to a network folder

Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Lift the latch to release the document-feeder cover.
  2. Open the document-feeder cover.
  3. Rotate the green wheel at the front of the document feeder to remove jammed paper.
  4. Press on the door next to the document-feeder rollers to make sure it is closed completely.
  5. Lift the document feeder input tray.
  6. Squeeze inward on the two slots at each end of the backside-background selector assembly.
  7. Remove the backside-background selector assembly by pulling it out.
  8. Remove any jammed paper.
  9. Reinstall the backside-background selector assembly by sliding it in until it locks into place.
  10. Lower the document-feeder input tray.
  11. Close the document-feeder cover.