HP Color LaserJet Enterprise MFP M680 Series — Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door

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Control panel walkaround
  • HP Color LaserJet MFP M680 control panel
  • Control panel poster
Guides
  • Control Panel Guide
  • User Guide
HP Color LaserJet MFP M680 CSR parts
  • Staple cartridge
Load the paper trays
  • Load Tray 1
  • Load Tray 2 and the 500-sheet trays
  • Load the 1500-sheet high-capacity input tray
Maintenance and jam clearing
  • Clear jams in Tray 1
  • Clear jams from Tray 2 other 500-sheet trays
  • Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door
  • Clear jams in the lower-right door
  • Clear jams in the right door and the fuser area
  • Clear jams in the output bin
  • Clear jams in the document feeder
  • Clear jams from under the top cover
  • Clear paper jams in the stapling mailbox accessory
  • Clear staple jams in the stapling mailbox accessory
  • Clean the scanner and white backing (MFP M680)
  • Clean the document feeder pickup rollers and separation pad (MFP M680)
Product views - HP Color LaserJet MFP M680
  • Product front view
  • Product back view
  • Formatter view
Quick Sets
  • Use a Quick Set
Save to SharePoint® (MFP M680z)
  • Use Save to SharePoint®
Shared CSR parts
  • Toner cartridges
  • Toner collection unit (TCU)
  • Intermediate transfer belt (ITBU)
Standard scan/send features
  • Send a scanned document to one or more email addresses
  • Send a scanned document to a network folder

Use the following procedure to check for paper in all possible jam locations related to the 1,500-sheet high-capacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Open the 1,500-sheet high-capacity input tray.
  2. Remove and discard any damaged sheets.
  3. Remove the paper from the tray.
  4. Lift the tray up and then pull it straight out to remove it.
  5. If jammed paper is in the feed area, pull it down to remove it.
  6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 1,500 sheets of paper.

    NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

  7. Close the tray.
  8. Open the lower-right door.
  9. Remove any jammed paper.
  10. Close the lower-right door.

    NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.