The following information describes how to clear a paper jam in the 1,500-sheet high-capacity tray (Tray 5). When a jam occurs, the control panel displays an animation that assists in clearing the jam.
Click the Play button to view an instructional video.
Open the 1,500-sheet high-capacity input tray.
Remove and discard any damaged sheets.
Remove the paper from the tray.
Lift the tray up and then pull it straight out to remove it.
If jammed paper is in the feed area, pull it down to remove it.
Reinstall the tray, and then load full reams of paper into the tray. The tray holds 1,500 sheets of paper.
For best results, load full reams of paper. Avoid dividing reams into smaller sections.
Close the tray.