The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
Click the Play button to view an instructional video.
If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message.
If the paper is difficult to remove, first remove the envelope-feeder cover (or the optional envelope feeder, if it is installed), and then try pulling the paper straight out.
If the paper is difficult to remove, or if no jammed paper is visible in Tray 1, lift the top-cover-release latch and open the top cover.
Remove the toner cartridge.
At the front of the registration roller, lift the small green tab to raise the plastic roller shield, and then pull any jammed paper straight out.
At the back of the roller, use the longer green tab to raise the metal shield, and then pull any jammed paper straight out.
Install the toner cartridge.
Close the top cover.
Insert the envelope-feeder cover and close Tray 1 (or reinstall the optional envelope feeder).