HP LaserJet Enterprise M604, M605, M606 — Clear staple jams in the stapler/stacker

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Clear paper jams
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2 and the 500-sheet trays
  • Clear paper jams in the optional 1,500-sheet high-capacity tray
  • Clear paper jams in the toner-cartridge area
  • Clear paper jams in the rear output bin
  • Clear paper jams in the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the duplexer
  • Clear paper jams in the envelope feeder
  • Clear paper jams in the 5-bin mailbox
  • Clear paper jams in the stacker or stapler/stacker
  • Clear staple jams in the stapler/stacker
Control panel walkaround
  • Control-panel view (4-line control panel, n and dn models only)
  • Control-panel view (touchscreen control panel, x models only)
Customer self-repair (CSR) A parts and assemblies
  • Toner Cartridge
Load trays
  • Load Tray 1
  • Load Tray 2 and the 500-sheet trays
  • Load the optional 1,500-sheet high-capacity tray
  • Load the optional custom media tray
  • Load envelopes
Product views
  • Product front view
  • Product back view

Use the following procedure to clear staple jams in the stapler/stacker. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

The stapler needs to reload after clearing a staple jam, so the first few documents might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the stacker bin is not blocked.

  1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position. Pull outward on the blue staple cartridge to remove it.

    Remove the staple cartridge
  2. Rotate the green cover on the end of the staple cartridge upward, and remove the jammed staple.

    Remove the jammed staples
  3. Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the product until the unit snaps into place.

    Insert the staple cartridge