HP PageWide Enterprise Color MFP Managed E58650 — Clear jams in the ink-collection unit area

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Clear paper jams
  • Clear jams in the print zone
  • Clear jams in the document feeder
  • Clear jams in the left door
  • Clear jams in Tray 1 (multipurpose tray)
  • Clear jams in Tray 2
  • Clear jams in Tray 3 (accessory)
  • Clear jams in the 3 x 500-sheet feeder
  • Clear jams in the ink-collection unit area
  • Clear jams in the output bin
  • Make a copy
  • Copy or scan both sides of an ID card
  • Copy or scan pages from books or other bound documents
  • Copy or scan a document into a booklet format
  • Copy on both sides
  • Copy mixed-size documents
  • Reduce or enlarge a copy image
  • Setting paper size and type for copying on special paper
  • Copy a photo
  • Collate a copy job
Customer self-repair (CSR) parts
  • Removal and replacement: Ink cartridges
  • Send a fax
  • Create and manage fax speed dial lists
  • User Guide
Load trays
  • Load paper to Tray 1 (multi-purpose tray)
  • Load paper to Tray 2
  • Load paper to Tray 3
  • Load paper to the 3 x 500-sheet paper feeder
Maintenance and troubleshooting
  • Check the scanner glass for dirt and smudges
  • Clean the pickup rollers and separation pad in the document feeder
  • Print from a USB flash drive
  • Print product reports
  • Configuring printer tray settings
  • Store print jobs on the printer to print later or print privately
Print (Windows)
  • Selecting the paper type Windows
  • Scan to USB Drive
  • Send a scanned document to a folder in the printer memory
  • Scan and send to network folder
  • Scan and send to email

Clear jams in the ink-collection unit area

  1. Open the left door.

    Open the left door
  2. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants.

    Remove the jammed paper
  3. Remove the ink-collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent spills.


    When pulling out the ink-collection unit, avoid making direct contact with the black cylinder to prevent pigment smear on skin or clothes.

    Remove the ink collection unit
  4. Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet.

    Remove the jammed paper
  5. Lift the green tab to return the platen to the operating position.

    Lift the platen
  6. Install the ink-collection unit.

    Install the ink-collection unit
  7. Close the left door.

    Close the left door