HP Color LaserJet Pro MFP M274 and M277 — Clear paper jams in the document feeder

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HP Color LaserJet Pro MFP M277 jam clearing
  • Clear paper jams in the single-sheet slot (Tray 1)
  • Clear paper jams in Tray 2
  • Clear paper jams in the document feeder
  • Clear paper jams in the duplexer (duplex models only)
  • Clear paper jams in the rear door and the fuser area
  • Clear paper jams in the output bin
Load paper into the single-sheet slot (Tray 1)
  • Load paper into the single-sheet priority feed slot
  • Load an envelope in the single-sheet priority feed slot (Tray 1)
Load paper into Tray 2
  • Load paper into Tray 2
  • Load envelopes in Tray 2
Maintenance and troubleshooting
  • Clean the scanner glass strip and platen
Supplies
  • Toner cartridges

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Open the document-feeder cover.

    Open the document-feeder cover

  2. Remove any jammed paper.

    Remove jammed paper

  3. Close the document-feeder cover.

    Close the document-feeder cover

  4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area. Lower the document feeder input tray.

    Clear paper from the document feeder output bin

  5. Lift the document feeder. If paper is jammed behind the white plastic backing, gently pull it out.

    Remove jammed paper

  6. Lower the document feeder.

    Lower the scanner lid