HP Color LaserJet Pro MFP M274 and M277 — Clear paper jams in Tray 2

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HP Color LaserJet Pro MFP M277 jam clearing
  • Clear paper jams in the single-sheet slot (Tray 1)
  • Clear paper jams in Tray 2
  • Clear paper jams in the document feeder
  • Clear paper jams in the duplexer (duplex models only)
  • Clear paper jams in the rear door and the fuser area
  • Clear paper jams in the output bin
Load paper into the single-sheet slot (Tray 1)
  • Load paper into the single-sheet priority feed slot
  • Load an envelope in the single-sheet priority feed slot (Tray 1)
Load paper into Tray 2
  • Load paper into Tray 2
  • Load envelopes in Tray 2
Maintenance and troubleshooting
  • Clean the scanner glass strip and platen
Supplies
  • Toner cartridges

Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Pull the tray completely out of the product.

    Remove the tray

  2. Remove any jammed or damaged sheets of paper.

    Remove the jammed paper

  3. If no jammed paper is visible, or if jammed paper is deep enough in the Tray 2 cavity that it is difficult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.

    Remove the single-sheet priority feed slot tray

  4. Remove any jammed or damaged sheets of paper.

    Remove the jammed paper

  5. Push the single-sheet priority feed slot tray into the product.

    Push in single-sheet priority feed slot tray

  6. Reinsert and close Tray 2.

    Close the tray