HP Color LaserJet Pro MFP M274 and M277 — Clear paper jams in the single-sheet slot (Tray 1)

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HP Color LaserJet Pro MFP M277 jam clearing
  • Clear paper jams in the single-sheet slot (Tray 1)
  • Clear paper jams in Tray 2
  • Clear paper jams in the document feeder
  • Clear paper jams in the duplexer (duplex models only)
  • Clear paper jams in the rear door and the fuser area
  • Clear paper jams in the output bin
Load paper into the single-sheet slot (Tray 1)
  • Load paper into the single-sheet priority feed slot
  • Load an envelope in the single-sheet priority feed slot (Tray 1)
Load paper into Tray 2
  • Load paper into Tray 2
  • Load envelopes in Tray 2
Maintenance and troubleshooting
  • Clean the scanner glass strip and platen
Supplies
  • Toner cartridges

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Pull Tray 2 completely out of the product.

    Remove Tray 2

  2. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray.

    Remove the single-sheet priority feed slot tray

  3. Gently pull any jammed paper straight out of the single-sheet priority feed slot.

    Remove the jammed paper

  4. Push the single-sheet priority feed slot tray into the product.

    Push in single-sheet priority feed slot tray

  5. Reinsert and close Tray 2.

    Close Tray 2