HP LaserJet Enterprise flow MFP M830 — Clear jams in Tray 4 and Tray 5

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Control panel walkaround
  • HP LaserJet flow MFP M830 control panel
Easy-access USB printing
  • Use a Quick Set
  • Use the staple/collate feature (optional finishing accessory)
Guides
  • User Guide
  • Control panel poster
  • Accessory User Guide
Load the paper trays
  • Tray 1
  • Tray 2
Maintenance and jam clearing
  • Clear jams in Tray 1
  • Clear jams in Tray 2 and Tray 3
  • Clear jams in Tray 4 and Tray 5
  • Clean the scanner and white backing (M830)
  • Clean the document feeder pickup rollers and separation pad (M830)
Print
  • Select staple and hole-punch locations
Product views
  • Front view
  • Back view
  • Formatter view
  • Control-panel view
  • Control panel poster
  • Stapler/Stacker (with or without hole punch)
  • Booklet maker
Save to SharePoint© (M830)
  • Use Save to SharePoint©
Standard scan/send features
  • Send a scanned document to one or more email addresses
  • Send a scanned document to a network folder
Supplies
  • Toner Cartridge
  • Staple cartridge refill
  • 2000-Staple Cartridge Kit (2-pack) for Booklet Maker
Supplies walkaround
  • Supplies walkaround

Paper from Tray 5 can get jammed as it passes over Tray 4. Make certain to open the jam-access plate as shown in step 3 of the following video to look for paper or pieces of paper. It might be necessary to remove one or both of the trays to remove the jammed paper.

Click the Play arrow on the video below to continue.

  1. Open the right and left trays.

    NOTE: It is not necessary to load both trays at the same time.

  2. Remove the paper from the trays and discard any damaged sheets.
  3. Press the green button above the right-side tray (Tray 4) to release the jam-access plate.
  4. Remove any paper found above the jam-access plate.

    NOTE: It might be necessary to remove one or both of the trays to gain access to the jammed paper.

  5. Push up on the jam-access plate to close it.
  6. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper.

    NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

  7. Close the right and left trays.
  8. Open the jam-access door on the right side of the high-capacity tray cabinet.
  9. Remove any jammed paper.
  10. Close the jam-access door on the right side of the high-capacity tray cabinet.

    NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.