HP Color LaserJet Enterprise M651 Series — Clear jams in Tray 1

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Control panel walkaround
  • HP Color LaserJet M651 control panel
Load the paper trays
  • Load Tray 1
  • Load Tray 2 and the 500-sheet trays
  • Load the 1500-sheet high-capacity input tray
Maintenance and jam clearing
  • Clear jams in Tray 1
  • Clear jams from Tray 2 other 500-sheet trays
  • Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door
  • Clear jams in the lower-right door
  • Clear jams in the right door and the fuser area
  • Clear jams in the output bin
Product views - HP Color LaserJet M651
  • Product front view
  • Product back view
  • Formatter view
Shared CSR parts
  • Toner cartridges
  • Toner collection unit (TCU)
  • Intermediate transfer belt (ITBU)

The video shows how to clear a jam from Tray 1 of a HP Color LaserJet M651. The process is the same for a HP Color LaserJet MFP M680.

Click the Play arrow to view the video.

  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message.
  2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
  3. Gently pull the paper out of the pick up area.
  4. Close the right door.