HP Officejet Pro X551 — Clear jams in the duplexer

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Accessories and Supplies
  • Replacing the ink cartridges
Clearing jams
  • Clear jams in Tray 1 (multipurpose tray)
  • Clear jams in Tray 2
  • Clear jams in optional Tray 3
  • Clear jams in the left door
  • Clear jams in the output bin
  • Clear jams in the duplexer
Load the paper trays
  • Tray 1
  • Tray 2 or optional Tray 3
Print
  • Print tasks
  • Stored jobs
Product views
  • Product front view (X551 Series)
  • Product back view
  • Interface ports
  • Serial number and model number location
  • Control panel view (X551 Series)
  • Buttons on the Home screen (X551 Series)
  1. Open the left door.
  2. If you can see the trailing edge of the sheet, remove the sheet from the product.
  3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills.

    CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

  4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.
  5. Lift the green tab to place the platen back into its operating position.
  6. Reinstall the duplexer.
  7. Close the left door.