HP Officejet Pro X476 — Clear jams in Tray 1 (multipurpose tray)

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Accessories and Supplies
  • Replacing the ink cartridges
Clearing jams
  • Clear jams in Tray 1 (multipurpose tray)
  • Clear jams in Tray 2
  • Clear jams in optional Tray 3
  • Clear jams in the left door
  • Clear jams in the output bin
  • Clear jams in the duplexer
  • Clearing jams in the document feeder HP Officejet Pro X476 and X576 MFP Series only
Fax
  • Send a Fax
Load the paper trays
  • Tray 1
  • Tray 2 or optional Tray 3
Maintenance
  • Clean the scanner
  • Clean the document feeder
Print
  • Print tasks
  • Stored jobs
Product views
  • Product front view
  • Product back view
  • Interface ports
  • Serial number and model number location
  • Control panel view
  • Buttons on the Home Screen
  1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1.

    NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing.

  2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product.
  3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet.
  4. If the paper is still not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills.

    CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

  5. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.
  6. Lift the green tab to place the platen back into its operating position.
  7. Reinstall the duplexer.
  8. Close the left door.