HP LaserJet Enterprise MFP M527 — Clear paper jams in the toner-cartridge area

Go back

Clean the printer
  • Check the scanner glass for dirt and smudges
  • Clean the pickup rollers and separation pad in the document feeder
Clear paper jams
  • Clear paper jams in the document feeder (MFP M527 models only)
  • Clear paper jams in Tray 1
  • Clear paper jams in Tray 2 and the 550-sheet trays
  • Clear paper jams in the toner-cartridge area
  • Clear paper jams in the rear door and the fuser area
  • Clear paper jams in the output bin
  • Clear paper jams in the duplexer
Customer self-repair (CSR) A parts and assemblies
  • Toner Cartridge
  • Staple cartridge (MFP M527)
Guides
  • User Guide
Product views
  • Control panel poster
Set up and configure
  • Load the trays

Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Press the top-cover-release button on the left side of the printer.

  2. Open the front door.

  3. Remove the toner cartridge.

  4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.

  5. Reinsert the toner cartridge.

  6. Close the front door.

Play
Current Time 0:00
/
Duration Time 0:00
Remaining Time -0:00
Loaded: 0%
Progress: 0%
00:00
Fullscreen
00:00
Mute