Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
Remove the tray from the printer.
Remove the paper from the tray, and discard any damaged paper.
Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
Reinsert and close the tray.
Press the top-cover-release button on the left side of the printer.
Open the front door.
Remove the toner cartridge.
Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
Reinsert the toner cartridge.
Close the front door.